Terms and Conditions

Terms and Conditions of premium barefoot s.r.o.

These Terms and Conditions govern the rights and obligations between premium barefoot s.r.o., with its registered office at Palackého 9, 110 00 Prague, Company ID (IČ): 21076430, VAT ID (DIČ): CZ21076430 (hereinafter referred to as the „Seller“) and the buyer in connection with the sale of goods through the online store.

1. General Provisions

A Consumer means any natural person who, outside the scope of their business activity or independent exercise of their profession, enters into a contract with the Seller or otherwise deals with the Seller.

An Entrepreneur means a person who independently carries out a gainful activity on their own account and responsibility on a licensed or similar basis with the intention of doing so systematically for profit. For the purposes of these terms, an entrepreneur is also considered to be any person who enters into contracts related to their own business, production, or similar activity, or in the independent exercise of their profession, or a person acting on behalf or on account of an entrepreneur.

If the Buyer provides their identification number (Company ID / IČ) in the order, they acknowledge that the rules set forth in these Terms and Conditions for entrepreneurs shall apply to them.

These Terms and Conditions (hereinafter referred to as the „T&C“) govern the relationship between the Seller and the buyer, whether acting as a consumer or an entrepreneur (hereinafter referred to as the „Buyer“).

2. Registration – Wholesale Partners

If the Buyer is an entrepreneur who wishes to purchase as a business entity (under their Company ID / IČ), this is generally possible at retail prices even without creating a special account in the e-shop.

In order to purchase at wholesale prices, i.e., prices after applying a wholesale discount, a Buyer who is an entrepreneur must register a wholesale account in the e-shop, including the appropriate settings.

When applying for a wholesale account registration, the Buyer shall enter all required details, including the Company ID (IČ) and VAT ID (DIČ), which may subsequently be verified in the administrative register of economic subjects of the EU via the VIES service. The Seller reserves the right to decline the registration of a wholesale account.

Upon successful registration of the wholesale account, the Buyer shall send a request for the activation of wholesale account privileges to the Seller via e-mail at info@premiumbarefoot.com.

The Buyer will be informed about the setting of wholesale prices via e-mail.

3. Ordering Goods and Conclusion of the Contract

The placement of an order constitutes a proposal to conclude a purchase contract, the subject of which is the goods specified in the order. By submitting the order, the Buyer confirms that they have familiarized themselves with these T&C and agree to them.

If the Buyer is a consumer, by submitting the order they simultaneously confirm that they have been instructed prior to the conclusion of the contract about their right to withdraw from the contract within a 14-day period from the takeover of the goods.

An order cannot be submitted without confirming consent to these T&C and to the processing of personal data by checking the respective checkbox.

The Buyer has the opportunity to check and, if necessary, correct the order before submitting it.

The purchase contract is concluded at the moment the Seller accepts the Buyer's order. Upon receipt of the order, the Seller shall send a confirmation of its receipt to the Buyer via electronic mail. Within three working days of receiving the order, the Seller shall confirm the order by sending an acceptance notice, whereby the purchase contract is concluded.

The Seller is under no obligation to accept any order and reserves the right to reject an order.

Only after the order has been accepted is the Seller obliged to procure and dispatch the ordered goods within a reasonable period corresponding to the availability of the goods.

A Buyer who is a consumer is entitled to cancel the order by sending a notification via electronic mail to dotazy@naboso.cz. The cancellation of an order is effective only if it is delivered to the Seller before the goods are handed over to the carrier.

This right vests exclusively in a Buyer who is a consumer.

If the Seller fails to procure and dispatch the goods to the Buyer within 3 months from the delivery of the order, the purchase contract shall automatically terminate.

4. Price and Payment Terms

Prices for wholesale partners are calculated on the basis of a discount system. The price for a Buyer who is a consumer is stated next to each individual item in the e-shop.

All prices listed in the e-shop are final and include VAT and all related fees, with the exception of shipping costs and the selected payment method fee, which are listed separately within the order process.

The purchase price is deemed paid at the moment the entire amount is credited to the Seller's account. The invoice issued on the basis of the purchase contract serves simultaneously as a tax document and a delivery note.

The Buyer may take over the goods only after full payment of the purchase price, unless agreed otherwise.

The cost of shipping, packaging, and, where applicable, the fee for the chosen payment method, if charged, shall be added to the price of the goods.

In the event of advance payment and the inability to deliver the selected goods within the agreed time, the Seller shall return the paid funds to the Buyer without undue delay using the agreed method.

In the event that the purchase was made entirely or partially using loyalty points or credits, these will be returned in the same form as they were used for the purchase in the event of an accepted complaint (claim) or return of goods.

5. Pricing Errors

In the event that an obvious technical error occurs regarding the price of goods in the e-shop, the Seller is not obliged to deliver the goods at such an obviously erroneous price.

In such a case, the Buyer will be informed without undue delay and will be offered the opportunity to conclude a new contract at the correct price.

6. Discounts and Reference Prices

In the event that a discount is indicated for any goods, the Seller shall also state the lowest price at which the goods were offered and sold during the period of 30 days prior to the provision of the discount.

7. Shipping, Availability of Goods, and Delivery Times

The Buyer may choose from the following shipping methods:

  • PPL HD – Home Delivery to address
  • PPL PP – Parcel Shop / Pickup Point
  • GLS HD – Home Delivery to address
  • GLS PP – Parcel Shop / Pickup Point
  • Zásilkovna PP – Packeta Pickup Point

Available payment methods:

  • Online card payment (Visa and Mastercard)
  • Apple Pay
  • Google Pay
  • PayPal
  • Bank transfer
  • Cash on delivery (COD)
  • Cash at the retail store

The price of shipping and any fees for the chosen payment method are stated within the order before its binding submission.

The designation „in stock“ (skladem) means that the goods are physically available in one of the Seller's warehouses. Such goods are generally dispatched with delivery on the next working day (D+1).

If a delivery time is specified for the goods, for example, „within 7 working days“, this signifies the time required to stock the goods at the Seller's premises. After stocking, the goods are dispatched with delivery usually on the next working day.

If the attempt to deliver the shipment at the place designated by the Buyer is unsuccessful, the shipment may be stored in accordance with the terms and conditions of the selected carrier.

8. Delivery of Goods and Transfer of Risk and Title

The place of delivery of the goods is the address or pickup point specified by the Buyer in the order.

The shipment containing the goods usually includes a tax document – an invoice, which may simultaneously serve as a delivery note and a warranty certificate.

The Buyer is obliged to inspect the goods upon takeover, and in the event of obvious damage to the shipment, it is recommended to draw up a damage report with the carrier.

Title to the goods, as well as the risk of damage to the goods, passes to the Buyer upon takeover of the goods.

If a Buyer who is a consumer refuses to take over the goods without a statutory reason, the Seller may withdraw from the contract and demand reimbursement of the reasonably incurred costs associated with the transport.

If a Buyer who is an entrepreneur refuses to take over the goods, the purchase contract does not terminate thereby, and the Buyer shall bear the costs incurred in connection with the delay in taking over the item.

The Buyer is obliged to notify any defects, discrepancies in delivery, or non-compliance between the delivered goods and the invoice without undue delay via e-mail to dotazy@naboso.cz.

If the Seller's obligation to deliver the goods has ceased due to the cancellation of the order or due to the expiration of the order's validity period under these T&C, and the Buyer has already paid the price, the Seller shall return the paid amount to the Buyer within 10 working days from the termination of the order by wire transfer to the Buyer's account, unless the parties agree otherwise.

9. Complaints and Rights from Defective Performance (Warranty Claims)

The Buyer has the right to assert a claim (reklamace) for defective goods within the statutory period.

For consumers, the period for exercising rights from defective performance is 24 months from the takeover of the goods. For entrepreneurs, this period is 6 months, unless agreed otherwise in a specific case.

The warranty applies to manufacturing defects of products or other defects that were not caused by improper or careless handling, use of the product contrary to its purpose, normal wear and tear, mechanical damage, exposure to water, fire, or other external influences.

In the event of a defect, the Buyer is entitled in particular to:

  • remedy of the defect by repair,
  • delivery of a new item or replacement of a defective part,
  • a reasonable discount on the purchase price,
  • withdrawal from the contract, provided that the nature of the defect allows it.

A complaint can be submitted through the RETINO service.

The Seller shall decide on the complaint without undue delay, at the latest within 30 days from the date of its assertion, unless a longer period is agreed upon with the Buyer.

10. Right of Withdrawal by the Consumer

A consumer has the right to withdraw from the contract without giving any reason within 14 days from the date of takeover of the goods.

For the purpose of exercising the right of withdrawal from the contract, the consumer must inform the Seller of their withdrawal in the form of a unilateral legal act, for example, by a letter or an e-mail sent to dotazy@naboso.cz.

The consumer shall use the RETINO service for returning the items.

It is not possible to withdraw from the contract in cases stipulated by legal regulations, in particular in the case of goods manufactured or customized according to the wishes of the consumer.

In the event of withdrawal from the contract, the consumer shall send the goods back to the following address:

Authentica Fulfillment
Premium Barefoot s.r.o.
Hala Prologis DC1, vchod C
Syrovice 688
664 67 Syrovice
Czech Republic

Contact person for returns:
support@authentica.cz
+420 511 447 797

The return of goods and processing of returns are managed by the Seller through the Retino service.

The costs associated with the return of goods shall be borne by the consumer.

The Seller shall return to the consumer all funds received without undue delay, at the latest within 14 days from the withdrawal from the contract, but not before the Seller receives the returned goods or before the consumer proves that they have sent the goods back, whichever occurs earlier.

If the consumer chose a method of delivery other than the cheapest offered method, the Seller shall return the costs of delivery of the goods only in the amount corresponding to the cheapest offered method of delivery.

The Buyer is liable for any diminished value of the goods if they handled the goods in a manner other than what is necessary with regard to their nature and characteristics. In such a case, the Seller is entitled to reduce the refunded amount by up to 50% of the purchase price of the goods.

11. Digital Content and Services

In the event that the Seller provides digital content or services, such as gift vouchers, the Buyer will be informed about their characteristics, functionality, and compatibility prior to the conclusion of the contract, provided that this is relevant given the nature of the product.

The relevant provisions of the Civil Code shall apply to digital content and digital services.

12. Protection of Personal Data

Information on the processing of personal data is provided in a separate document available here: Privacy Policy.

13. Out-of-Court Dispute Resolution

The body competent for the out-of-court resolution of consumer disputes arising from a purchase contract is the Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, internet address: https://coi.gov.cz/informace-o-adr/.

Information on consumer dispute resolution options within the EU is also available on the European Commission website: https://consumer-redress.ec.europa.eu/.

14. Supervisory Authorities

The Seller is authorized to sell goods on the basis of a valid trade license. Trade inspection is performed within the scope of its competence by the relevant trade licensing office. The Czech Trade Inspection Authority exercises, within a defined scope, supervision over compliance with the Consumer Protection Act, among other regulations.

15. Customer Support

Customer support is available on business days:

  • via telephone and online chat from 9:00 AM to 4:00 PM,
  • via e-mail with a response at the latest on the following business day.

16. Contact Details of the Seller

premium barefoot s.r.o.
Palackého 9
110 00 Prague
info@premiumbarefoot.com
+420 228 224 478

17. Final Provisions

These T&C shall apply, where expressly indicated, to the process of concluding a contract and to relationships arising from a concluded contract between the Seller as an entrepreneur and the Buyer as a consumer within the meaning of applicable legal regulations.

If the Buyer purchases goods within the scope of their business activity, the provisions of these T&C that apply exclusively to consumers shall not apply.

Unless agreed otherwise, if the Buyer is not a consumer, the submitted order is considered a proposal to conclude a contract, and the purchase contract is concluded at the moment the Seller's acceptance of the offer is delivered to the Buyer.

The Buyer agrees to the use of distance communication means for the conclusion of the contract. Costs incurred by the Buyer when using distance communication means shall be borne by the Buyer themselves.

The Seller and the Buyer undertake to resolve any potential disputes primarily by amicable means. In the event of a court dispute, the general courts of the Czech Republic shall have jurisdiction.

By ordering the goods, the Buyer confirms that before completing the order, they have familiarized themselves with the information about the goods, the identification of the Seller, and these T&C.

These T&C are governed by the laws of the Czech Republic. The contract concluded on the basis of these T&C is entered into exclusively in the Czech language.

The concluded contract will be archived by the Seller in accordance with the applicable legal regulations. Upon the Buyer's request made after taking over the goods, the Seller shall provide the Buyer with a copy of the concluded contract, unless prevented by the legitimate interests of the Seller.

Amendments to these T&C are possible only in the manner prescribed by law.

These Terms and Conditions apply to the extent and in the wording listed on the Seller's website on the day the binding electronic order is submitted.

These Terms and Conditions shall become effective on March 26, 2026.