FAQ

Shopping, Shipping, Payments & Returns

• Which shipping carriers do you use?
• What payment methods do you accept?
• Where can I apply a discount code?
• Do you offer cash on delivery?
• Do you ship internationally?
• How can I get free shipping?
• Can I order shoes to a store for fitting? How long will they be held?
• How can I return shoes?
• How can I make a warranty claim?
• How long does the warranty claim process take?
• What if I order the wrong size? Can I exchange the shoes?
• When will the selected model be back in stock?
• Who should I contact if I need to change my order?
• I want to cancel my order. What should I do?
• Do you offer a loyalty program?
• Can I book an appointment for in-store fitting?

What Are Barefoot Shoes & Who Are They For?

• What are barefoot shoes?
• How can I tell barefoot shoes from regular shoes?
• What are the benefits of barefoot shoes?
• Will barefoot shoes make my feet hurt?
• Do I have to wear barefoot shoes without socks?
• What does zero drop mean?
• Can I still wear regular shoes after switching to barefoot shoes?
• Can I wear barefoot shoes if I have flat feet?
• Are barefoot shoes cold because of the thin sole?
• Are barefoot shoes suitable for children?
• Are barefoot shoes suitable for seniors?
• Who should not wear barefoot shoes?
• Can I wear barefoot shoes with bunions?
• Can I wear barefoot shoes with heel spurs?
• Are barefoot shoes suitable for foot pain or deformities?
• What do “dominant big toe” and “fan-shaped feet” mean?
• How should I care for barefoot shoes?

Choosing Shoes & Measuring Your Feet

• Can you help me choose the right shoes?
• Where can I try the shoes on?
• How do I choose the right size?
• What is toe allowance?
• How do I measure my feet?
• How do I know if I have narrow, medium, or wide feet?
• Do you have physical stores?
• Which brands do you recommend for beginners?
• Do you offer barefoot shoes for sports?
• Do you offer insulated barefoot shoes for winter?

Walking in Barefoot Shoes

• Do I need to walk differently in barefoot shoes?
• How should I walk correctly in barefoot shoes?
• What should beginners pay attention to?
• Can I run in barefoot shoes?
• Can I wear barefoot shoes in the city?
• What if my feet hurt in barefoot shoes?
• Can I wear regular socks with barefoot shoes?

Kids & Barefoot Shoes

• Are barefoot shoes suitable for children?
• Why should children wear barefoot shoes?
• What should children’s barefoot shoes be like?
• When should I buy my child their first shoes?
• How do I measure and choose the right size for children’s shoes?
• How can I tell if the shoes fit my child properly?
• When should I buy new shoes?
• Do you sell barefoot slippers, rain boots, waterproof shoes, and insulated barefoot shoes for kids?