Warranty claim

Have you noticed a defect on your shoes?

 

Warranty claims

Has a defect appeared on your shoes during the warranty period? You can submit a warranty claim easily online – simply fill in a short form and describe what happened. We will assess and process your claim within 30 days of receiving the goods at the latest.

Submit a Claim

 

WARRANTY CLAIMS BY COURIER

  • Fill in the online form above
  • Pack the goods securely
  • Hand the parcel to your chosen courier or send it to the address below

Address for returning goods:
Českomoravská 2517/13
190 00, Prague 9

Contact for couriers:
orders@premiumbarefoot.com
+420 228 224 478

 

How will the warranty claim be processed?

If, following assessment, your claim is accepted, we proceed as follows:

1. If the defect is repairable, we will have it professionally repaired as quickly as possible.

2. If the shoes can no longer be repaired, we will replace them with a new pair.

3. If we no longer have the shoes in stock, or if we are unable to process the claim within the 30-day period, we will refund your money to your account.

 

The following cannot be claimed under warranty:

  • Normal wear and tear of the footwear

  • Mechanical damage

  • Ill-fitting shoes or discomfort while wearing them

  • Defects caused by inadequate care or improper use

  • Defects caused by unauthorised repairs

 

Would you like to return your shoes because the size doesn't fit or you've decided on a different model? It's simple. Here we'll show you how.

 

Need help with returning or making a warranty claim on goods?

Message us in the chat in the bottom right corner.

Our experienced barefoot experts are here to help you.

 

You can read the full warranty claims policy here.