Returning Goods

Your shoes have just arrived, but would a smaller or larger size fit you better? Or have you decided on a different model? Simply withdraw from the purchase agreement. It's very easy.

 

Returns

You can return goods purchased from Premium Barefoot without giving a reason within 14 days of receipt. Returns are easy to arrange online. Simply fill in a short form and we'll take care of the rest.

Return Your Order

 

 

RETURNING IN STORE

  • Fill in the online form above
  • Bring the goods to your chosen store
  • We will refund your money to the account provided within 14 days of withdrawal from the purchase agreement

RETURNING BY COURIER

  • Fill in the online form above
  • Pack the goods securely
  • We recommend noting the case number on the parcel (starts with the letter V)
  • Hand the parcel to your chosen courier or send it to the address below
  • We will refund your money to the account provided within 14 days of withdrawal from the purchase agreement
  • If you selected our shipping option on the online form, the refund will be reduced by the shipping cost stated there (from CZK 69).

Return address:

Authentica Fulfillment
Premium Barefoot s.r.o.
Hala Prologis DC2, entrance A
Syrovice 689
664 67 Syrovice
Czech Republic

Contact for couriers:
prologiscee@gmail.com

tel.: 225 340 000

 

Conditions for returns:

  • Undamaged and unworn shoes
  • Original and undamaged box or packaging
  • Pack the box inside another parcel to prevent damage
  • Within 14 days of concluding the purchase agreement - from receipt of the parcel

 

Want to make a warranty claim on your shoes? Read how.

 

Need help choosing, ordering, or returning goods?

Email us at:

orders@premiumbarefoot.com

Return label Pošta bez hranic (Greece: BoxNow)

Customers in Greece can choose a BoxNow return label in the return form. Print the label, attach it to the parcel and drop it at any BoxNow locker. The return shipping fee is 150 CZK (approx. 6.10 €) and is deducted from the credit note, i.e. from the refunded amount. For an accepted claim you pay nothing. For other countries (including the United Kingdom and Ireland) we do not offer a return label; please send the parcel with a carrier of your choice to the address below.

Delivery time to us: returned parcels are first collected at our logistics partner's central depot and forwarded to our warehouse in one batch every Monday. A return may therefore take about 2 to 3 weeks depending on the carrier. We refund within 14 days of receiving the goods at our warehouse.