FREE delivery from 79 €
If your parcel is lost or damaged in transit, you won't need to deal with the carrier – we'll resend your order or refund your money.
Deliveries sometimes go wrong – parcels get lost in transit or arrive damaged. Without protection, you'd have to wait for the carrier's claims process to complete, which can take several weeks.
How it works: if the carrier loses or damages your protected parcel, just contact us and we'll immediately send you replacement goods or refund your money – we'll handle the carrier claim ourselves.
This service is ideal whenever you want peace of mind that you won't lose your parcel or your money, whatever happens during delivery.